Accel-Heal Support - Frequently Asked Questions

Contact

Contact Info

If you wish to contact us, please do so via info@accelheal.com
and we shall endeavour to get back to you as soon as possible.
Our customers are very important to us.
We aim to provide an outstanding, reliable service and high quality products. We value your opinion, so if you have any comments or feedback, we are always happy to hear from you.
Please feel free to send your feedback to us at customerservices@synapsemicrocurrent.com

If you have a complaint please use this form and return by post or fax, marking it for the attention of Customer Services.
Alternatively email as an attachment to customerservices@synapsemicrocurrent.com

Karen Whitlock R.G.N.- Sales Manager North
email:- Karen
Mobile:- 07703 720051

Julie Coplestone R.G.N.- Sales Manager South
email:- Julie
Mobile:- 0771 474 9558

Address: 1C The Courtyard, Market Square, Westerham, Kent. TN16 1AZ
Telephone: +44 (0)1959 569 433
FAX: +44 (0)1959 565 281
E-mail: info@accelheal.com

How to apply
Frequently asked questions

Is it safe to use ? Has it any side effects?

Accel-Heal® carries the CE mark, having been tested and approved by Notified Body 0120. It is certified as a Class IIA devices under the medical directive 93/42/EEC and has full Medical Devices Directive approval under ISO 13485:200 establishing safety and approval to launch in the European markets. There are no side effects.

How do I know my if unit is working?

Once you have pressed the ON button down for 2 seconds, the green ON light/LED will begin to flash from underneath the front cover of your unit on the left hand side.

My unit will not turn on. What should I do?

In the unlikely event that your unit will not activate, please make sure you have pressed the button down for 2 seconds to see if it turns on. This is indicated by a green light flashing through the front cover of your unit on the left hand side. If this light does not begin to flash, please contact customerservices@synapsemicrocurrent.com and we will look into resolving the problem for you.

The green 'ON light/LED on my product is flashing quickly, more than once every 2 seconds. What is happening?

When there is poor contact between the conducting electrode pads and the skin, the green light/LED flashes more quickly at a rate of twice per second. Remedy: clean the skin and reapply or use fresh electrode pads.

How many uses does Accel-Heal have?

The Accel-Heal product -is single use with a 48hour programme for it's single use.

What is Accel-Heal?

Accel-heal is the name used to name the Synapse complicated wound micro-current unit. The Accel-heal - accelerated healing, is not an experimental unit, it has got full Medical Devices approval so it is a registered medical device.

Are the treatment parameters in the wound healing device the same as in the other Synapse micro-current products?

No they are not, they are quite different. A tendon cell will behave differently for example to a bone cell, to a skin cell and Synapse has patented those particular applications that they are appropriate to be used in a clinical setting. All of Synapse devices are medically registered devices so they are not experimental devices.